Delivery & Returns
Terms and Conditions
1. Definitions
1.1 The "Buyer" means the person who buys or agrees to buy Item(s) from the Seller.
1.2 The "Seller" means Addicted to Handbags
1.3 The "Sender'" means the individual sending Item/s to NPN Bags for resale purposes.
1.4 "Service(s)" means the provision of services to Buyers or Senders by Addicted to Handbags.
1.5 "Contract" means the defined Service agreement between Buyers, Senders and Addicted to Handbags.
1.6 "Conditions" means the conditions of sale set out in this document and any special conditions agreed in writing by the Seller.
1.7 "Item" means the physical goods subject to sale via Addicted to Handbags
1.8 “Receipt of Item " means the point at which the item is Signed-For on delivery (this does not have to be by the named individual on the invoice)
1.9 "Acceptance of Item" means the point at which the Buyer provides written confirmation they intend to keep the item or 14 days from Receipt of Item, whichever comes first.
1.10 "Delivery Charge' means the inclusive cost to ship an item.
1.11 'Website' means ....TBC
1.12 "Consignment sale" means where an item is sold on behalf of a private seller.
1.15 "PayPal" means the Financial Payment Service (inclusive of all Card Payments)
2. Conditions
2.1 These "Terms and Conditions" do not affect your statutory rights as a consumer.
2.2 The Terms and Conditions set out in this document shall prevail over any other communication from the Sender or Buyer if not agreed in writing by Addicted to Handbags prior to Contract.
2.4 Confirmation of acceptance of Terms & Conditions by the Buyer at checkout shall be deemed conclusive evidence of full acceptance. Receipt of email providing Terms & conditions by Seller shall be deemed conclusive evidence of full acceptance.
2.5 All Services offered by Addicted to Handbags is an invitation only. Addicted to Handbags retains the right to refuse Services and cancel Contracts to both Senders and Buyers at its discretion.
3. Warranty and Liability
3.1 All items are sold 'As Is' and therefore no warranty is given or implied. Items sold described as in a 'New' condition or 'As New' are remain under the classification of pre-owned and whilst may still be under manufacturer’s warranty, it is the Buyers responsibility to confirm any warranty period prior to contract and that warranty remains with the manufacturer, not Addicted to Handbags.
3.2 Addicted to Handbags accepts no liability at any time for defects or issues arising after Buyer acceptance, at any time. Under no circumstances shall Addicted to Handbags be liable for any indirect, incidental or consequential damage and any personal injury related to the item at any time is entirely at the buyers own risk.
3.3. Where available, original or copies of receipts will be advertised and can be requested by the Buyer, 14 days after Receipt of Item. Any documentation advertised does not form part of the condition of sale at any time.
3.4 Documentation / Receipt request must be made within 6 months of item receipt. After this time, documentation cannot be provided.
3.5 While every effort is made to ensure that the item descriptions are accurate, the nature of the goods means that the condition can be subject to personal interpretation.
3.6 Addicted to Handbags will endeavour to describe any strong or noticeable odours however due to the preloved nature of items, scents and odours are received differently by individuals. Addicted to Handbags cannot guarantee the absence of odours or scents.
3.7 Due to the preloved nature of items, Addicted to Handbags cannot guarantee the history of items and cannot confirm whether items are from "pet free" environments. Under no circumstances shall Addicted to Handbags be liable for any injury or illness as a result of allergies arising from exposure to any item sold.
4. Prices
4.1 Prices on the website are displayed in £ GBP and include Delivery Charges.
4.2 The total purchase price, including any Delivery Charges will be displayed on the website at Checkout.
4.3 Prices are non-negotiable.
4.4 Payment must be made in full before dispatch of any goods and provision of payment does not form a binding contract of sale (see 2.5 above)
5. Delivery
5.1 All parcels will be shipped via a fully insured, tracked and signed for shipping service within 7 days of payment being cleared.
5.2 Items will usually be dispatched within 48-72 hours from cleared payment being received, unless requested otherwise, (however all items must be shipped within 7 days of payment receipt).
5.3 Addicted to Handbags shall not be liable for any expenses incurred by the Buyer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
5.4 Items purchased via PayPal can only be addressed as per Payment Transaction received by Addicted to Handbags, under conditions shown in 5.1 above.
5.5 Items purchased via other available methods will be shipped to the delivery address provided by the Buyer during the checkout process.
5.6. Information and tracking details will be provided to the Buyer within 12 hours of item dispatch.
6. Non Receipt
6.1 In the event of the non-receipt of an item, the Buyer should inform Addicted to Handbags of the non-delivery within 7 working days. After 15 working days if the item has still failed to arrive, and the tracking does not indicate its arrival, the Buyer will have the option for a full refund inclusive of Delivery cost.
6.2 Deliveries by Courier have the facility to be rearranged by a period of up to 5 days. If an item is not collected or redelivery accepted within this time frame, the item will be returned to Addicted to Handbags. The Buyer will be liable for the outgoing postage cost plus a surcharge of £50.
6.3 In the event of any item being returned to Addicted to Handbags due to the above, the Buyer will receive the option of a refund (less outward Delivery Charge and Courier Charge if applicable). If re-delivery is required, the Buyer will be responsible for the cost of the re delivery and Courier Charge (if applicable), before the item is dispatched again.
7. Customs
7.1 All Items shipped outside of the UK will have the final purchase amount declared as contents value, as per their enclosed invoice documentation.
7.2 Any Import Duty due is payable by the Buyer directly to the levying Local Government Department. Amounts due are not the responsibility of Addicted to Handbags.
6.1 Items returned to Addicted to Handbags due to Customs Fees Not Paid will be refunded less all costs incurred to Addicted to Handbags, inclusive of Delivery Charge and a £100 Administration Fee.
8. Ownership & Risk
8.1 For Consignment Sale items, ownership of Items remains with the Sender until the Item Acceptance by the Buyer, (see 1.9 above)
8.2 Addicted to Handbags provides Item insurance cover for loss or damage whilst in Addicted to Handbags physical possession. Items are insured to their current agreed resale price, translating to the corresponding financial value to the Sender dependent on % commission rate agreed at Contract. An administration charge of 10% is levied on this compensation to cover the cost of any insurance claim.
8.3 Responsibility for any Item outside of Addicted to Handbags physical premises transfers to the Deliver Carrier until the Buyer Accepts goods received.
8.4 The Buyer shall inspect the goods within 24 hours of receipt and if the goods are assessed not acceptable due to damage or defect the Buyer must contact Addicted to Handbags in writing within 48hours of receipt. If the Buyer fails to report any damage or defect during this period they are deemed to have Accepted the goods in the condition received and ownership of the item passes to them.
8.5 Any Item in respect of which any claim of defect or damage is made shall be preserved by the Buyer intact together with the original packaging and accompaniments. Photographic evidence of damage or defect must be provided before permission to Return will be provided.
8.6 If a Return is agreed by Addicted to Handbags, the Buyer must Return the Item, (following all written instructions set out by NPN Bags) for inspection within 24 hours of notification, at their own risk.
8.7 Item and accompaniments must be received by Addicted to Handbags within 7 working days of Addicted to Handbags instruction to Return.
8.8 On receipt and inspection, if appropriate, a full refund inclusive of all postal costs incurred will be issued to the Buyer via original payment method.
8.9 If the Security Tag has been removed at any time, the item is non-refundable.
9. Cancellation
9.1 Cancellation instruction from the Buyer must be received by Addicted to Handbags in writing and may take place up to the point at which the Item is dispatched.
9.2 Cancellation described in 9.1 will result in a 5% flat fee to the Buyer.
9.3 Once an item has been dispatched, a Cancellation of sale follows the process of a Return, (see 10 below).
10. Returns
10.1 For all non consignment sale items, the following sections apply (10.1 - 10.12). Buyers retain the right to Return an Item within 14 days of Receipt (see 1.8 above), (excluding under conditions 8.4 above).
10.2 If a Return is required the Buyer is requested to notify Addicted to Handbags in writing within 14 days of Receipt and prior to the item being sent back. Return Instructions and address will be provided within 12 hours of notification and these must be adhered to in full in order for a Refund to be issued.
10.3 Items must be returned in the same condition as dispatched, with all associated packaging and accompaniments in situ, (ie if Store Tags were attached these much not have been removed).
10.4 The sealed Addicted to Handbags Security Tag must be in place to be eligible for a refund. Any item returned without this Tag intact will not be refunded.
10.5 Please note Returns will not be accepted from a Smoking environment, or if the item has acquired any aroma not previously present.
10.6 Items must be returned within 14 calendar days of Receipt.
10.7 The Buyer should return via a fully insured, trackable method. The tracking number should be provided to Addicted to Handbags within 12 hours of dispatch.
10.8. Items returned from overseas must be marked as 'Returned Merchandise'. Any Customs Fees incurred by Addicted to Handbags to receive a Returned Item will be deducted from the Refund.
10.9 The Buyer will be liable for the cost of return delivery to Addicted to Handbags.
10.10 Upon receipt of the returned Item and successful inspection, Addicted to Handbags will refund the Buyer by the same method as per original payment with a flat £20 deduction to cover original delivery cost, and any payment fees deducted at source which are non refundable will not be refunded to the buyer. This ranges from 1-3% depending on payment method used.
10.11 If the Item is returned in a differing condition to that sent, Addicted to Handbags reserves the right to withhold all or part of the refund. A deduction may be made for loss in value of any Item supplied, if the loss is the result of unnecessary handling by you or if is damaged in return transit due to inadequate packaging or shipping mishandling. An exchange or credit may be issued at the discretion of Addicted to Handbags.
10.12 Refunds will usually be processed by Addicted to Handbags within 72 hours. Addicted to Handbags has no control over 3rd Party Refund timings.
10.13 For "Consignment Sale" items, items are sold as seen and there are no returns. Addicted to Handbags does not become the rightful owner of such items at any point during the sales process and all such sales are on behalf of a private seller.
11. Consignment Service
11.1 The Consignment Service offered is at the discretion of Addicted to Handbags. No assurance is given that an item accepted will sell at the price proposed, at a reduced price, or at all.
11.2 Initial Resale prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.
11.3 The item should be sent to Addicted to Handbags within 7 calendar days of written acceptance, securely protected, boxed and via an insured, trackable postal method.
11.4. If the item is not received within 7 calendar days of email acceptance, Addicted to Handbags reserves the right to refuse services.
11.5 By sending an item to Addicted to Handbags the Sender is confirming that:
- they are over 16 years of age.
- the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
- the item is not stolen or under hire/ subject to any financial agreement
- the item may be lawfully sold to consumers without restriction
- the item is as-described and from a non-smoking environment.
11.6 If the items condition on receipt, varies from expected, then Addicted to Handbags reserves the right to amend the proposed Resale price appropriately. If the proposed Resale price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. The cost of return shipping must be borne by the Sender prior to return. Addicted to Handbags will not be liable for any return Delivery Charge, nor costs incurred.
11.7 In the unlikely event that an item received is deemed to be non-authentic, it will be disposed of and not returned to the Sender. It is a criminal offence to place counterfeit items into the postal service.
11.8 The date of email acceptance of the proposed Resale Price constitutes a Sole Marketing Agreement with Addicted to Handbags for a period of 30 weeks from that date.
11.9 If the proposed resale price is confirmed as not acceptable by the Sender, the item will be returned to the Sender on provision of Special Delivery Cost.
11.10 If a response is not received from the Sender within 7 calendar days of proposition of Resale Price then Addicted to Handbags assumes acceptance of Contract and will proceed to market the item on the website as per price proposed.
11.11 Addicted to Handbags will endeavour to ensure Listing date is within 7 days of receipt of item, however during busy periods this cannot be guaranteed.
11.12 The Sender may request the return of the item at any time during Contract at which point the % Commission Charge based on the items current List Price plus Delivery Charge will be due, prior to the return of the item.
11.13 Items may be returned to the Sender at any time at the instigation of Addicted to Handbags. If the return is instigated by Addicted to Handbags prior to end of 30 week Contract, then the cost will be borne by Addicted to Handbags. After 30 weeks, the item may be returned to the Sender. All costs for return must be borne by the Sender.
11.14 Once marketed, control over the listed price remains with Addicted to Handbags. Senders may request amendments but alterations to price are at the discretion of Addicted to Handbags.
11.15 If the item has not sold within 20 weeks, of first listing date, then Sender or Addicted to Handbags may suggest a price reduction or alternative marketing approach. The Sender has the right to refuse a price reduction for a period of 30 weeks, from listing date. If a sale is not achieved within 30 weeks, and a price reduction is not agreed the item may be returned to the Sender at their own cost.
11.18 After 30 weeks, if the item remains unsold, any outstanding amounts owed by the Sender to Addicted to Handbags must be settled prior to items being returned, inclusive of costs to return the item.
11.19 When a sale is achieved and the item Received by the Buyer, the funds will be transferred to the buyer within 5 working days to their nominated bank account or PayPal account. Addicted to Handbags will not cover or be liable for any bank charges incurred by the Seller for a non UK GBP Bank Account.
11.22 The Seller will receive a fixed % of the Sale price as agreed with the Sender at the outset.
11.23 Addicted to Handbags service commission level is discretionary based on items price, desirability and condition. Average commission is 25% of the items sale price up to £500, 20% from £501 to £2,000, 15% for £2,001 to £4,000 and 10% above £4,001, inclusive of all deductions and fees, (with exception of PayPal payments, see 11.21 above)
11.26 Whilst the item remains the property of the Sender until the Buyer Accepts ownership, any photographic images or text created by Addicted to Handbags in relation to the item, remains the Sole property of Addicted to Handbags and cannot be assigned, reproduced or recreated for any commercial purpose.
12. Part-Exchange Service
12.1 A Part Exchange Service is offered at the discretion of Addicted to Handbags and may not be available during some periods throughout the year.
12.2 Initial part-exchange prices proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.
12.3 The item should be sent to Addicted to Handbags within 7 calendar days of email acceptance, securely boxed and via an insured, trackable postal method.
12.4 By sending an item to Addicted to Handbags the Sender is confirming that:
- they are over 16 years of age.
- the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
- the item is not stolen or under hire/ subject to any financial agreement
- the item may be lawfully sold to consumers without restriction
- the item is as-described and from a non-smoking environment.
12.5 If the items condition on receipt, varies from expected, then Addicted to Handbags reserves the right to amend the proposed part-ex price appropriately. If the proposed part-ex price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable shipping. Delivery Charge must be borne by the Sender prior to return. Addicted to Handbags will not be liable for any return postage costs nor costs incurred.
12.6 If a response is not received from the Sender within 7 calendar days of confirmation of part-ex price then Addicted to Handbags assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 11 above will apply)
12.7 The balance of payment due (by either party) to finalise the Part-Exchange will then be due within 12 hours of email confirmation. The item will remain available for sale on the website until funds have been received by Addicted to Handbags. If a buyer wishes to secure an item in advance, it may be possible to pay a small holding deposit and this can be discussed with Addicted to Handbags on a case by case basis.
12.8 Part Exchange transactions within Mainland UK benefit from Free Standard Special Delivery Charge.
12.9 If the Part Exchanged item is to be returned the Returns Process should be adhered to in full, (see Section 10 above) however a refund will be not provided until the Senders original item has successfully concluded a Sale.
12.10 Items sent as Part Exchange against another item which is subsequently Returned are non-returnable to the original Sender. Any balance due to the Sender will be reduced to the 'Direct Buy' price, (see 13 below). Addicted to Handbags reserves the right to return Part-Exchanges at their discretion and postage costs will then be borne by Addicted to Handbags.
13. Direct Buy Service
13.1 A Direct Buy Service is offered at the discretion of Handbags and may not be available during some periods throughout the year.
13.2 Initial price(s) proposed are on the basis of full disclosure of the items condition, (including aroma) and accompaniments.
13.3 The item should be sent to Addicted to Handbags within 7 calendar days of acceptance, securely boxed and via an insured, trackable postal method.
13.4 By sending an item to Addicted to Handbags the Sender is confirming that:
- they are over 16 years of age.
- the rightful owner of the item and/or if the item is being sold on anothers behalf the Sender has the owners permission to sell as if their own
- the item is not stolen or under hire/ subject to any financial agreement
- the item may be lawfully sold to consumers without restriction
- the item is as-described and from a non-smoking environment.
13.5 If the items condition on receipt, varies from expected, then Addicted to Handbags reserves the right to amend the proposed Buy Price appropriately. If the proposed Buy Price is not acceptable to the Sender then the item will be returned to the Sender by fully insured, trackable post. The cost of return Delivery Charge must be borne by the Sender prior to return. Addicted to Handbags will not be liable for any return postage costs nor costs incurred.
13.6 If an email response is not received from the Sender within 7 calendar days of confirmation of Buy Price then Addicted to Handbags assumes an acceptance of a Consignment contract and will proceed to market the item on the website as per a Consignment Sale (all subsequent T&C's relating to Section 11 above will apply).
13.7 All payments are sent to Senders within 24 hours of agreed price and can be provided by Bank Transfer, Cheque or PayPal, (subject to PayPals standard fee deductions). Overseas Senders will receive payment via PayPal (subject to PayPals standard fee deductions).
14. Force Majeure
In the event that the Addicted to Handbags is prevented from delivering its Services as a result of any cause beyond its control such as, but not limited to, Acts of God, War, Strikes, Lockdowns, Illness or Injury, Epidemics, Addicted to Handbags shall be relieved of its obligations and liabilities to Senders & Buyers for as long as such fulfilment is prevented.
15. Addicted to Handbags retains the right to suspend all or part of its Services for any reason, at any time and for any duration.
16. Copyright Statement
You may download, display, print, post and reproduce material from Addicted to Handbags in unaltered form only (retaining this notice) for your personal and non-commercial use, (eg; information sharing, opinion gathering and authentication requests). Reproduction of material for commercial use is not-permitted, inclusive of Terms & Conditions content.
17. Disclaimer
Addicted to Handbags is not affiliated or a licensed partner of the brands sold, however authenticity is 100% guaranteed. All items are second hand even if described as "as new" condition (ie; they all come from previous owners). All items are genuine and authentic, without exception.
Addicted to Handbags is not an authorised dealer of, nor in any way affiliated with, associated with, or endorsed by any of the Designers, Brands or Manufacturers whose products appear on the website. All product trademarks, brand names, and logos are provided for identification purposes only and remain the property of the respective trademark holder without exception. Addicted to Handbags does not claim any rights therein and is not affiliated with the owners of any non-Addicted to Handbags trademarks.
18. Data Protection / Privacy Policy
18.1 All information collected by Addicted to Handbags is the sole property of such. Addicted to Handbags will not share or sell this information with anyone.
18.2 Information retained will only be - your name, address, email, phone number, items sold and purchased and Returns made.
18.3 No marketing activity is undertaken with any information retained.
18.4 No Customer Data is shared with any 3rd parties.
18.5 All Data is held securely and in compliance with the EU General Data Protection Regulation.
18.6 Addicted to Handbags do not see or hold any financial information on this site and no Credit or Debit card details are stored by Addicted to Handbags.
18.7 You may ask for any of your details to be removed at any time by contacting Addicted to Handbags directly.
